PASSPORT Knowledge Base
PASSPORT Web to Host Administrator

Date Published: September 26, 2002

Date Updated: July 19, 2010

Title

Recovering Unused Licenses

Product

PASSPORT Web to Host

Emulation Types

TN3270, TN5250, VT, SCO ANSI, Wyse 60

Issue

Is it possible to recover a license that is no longer in use? For example, if a user gets a new workstation with a different machine name, or a user cannot launch a session due to a "License count exceeded!" error message.

Solution

This solution only applies to per-seat licensing and is not available for concurrent licensing. This is a feature that may be configured from the Administrator. Follow the steps below to recover a license in PASSPORT Web to Host:

1. Start the PASSPORT Web to Host Administrator program.
2. Choose the Tools®Licensing Information menu command.
3. Click the View Licensed Users button to display a list of currently licensed workstations. (This option will not be available if you have concurrent licensing)
4. Locate and highlight the appropriate workstation ID in the list and choose Delete to remove or Rename to modify.
5. Click Exit then OK.

More Information

• Feature added in PASSPORT Web to Host version 2002-823

• Caution should be used when utilizing this feature. Removing or renaming a workstation ID in the license manager could result in preventing a valid user from being able to launch a host session.

• Workstations may also be manually Published to the list of licensed users. Follow the steps above and choose Add at step number 4. The Add button is disabled if there are no available licenses.  In this case more licenses may need to be purchased.

• If you have concurrent licensing, the user must close/exit out of their PASSPORT Web to Host session window in order to reclaim a license.

Keywords

license, licenses, unused, recover, cannot launch session, licensed, workstation