PASSPORT Knowledge Base
Configuration

Date Published: April 21, 2003

Date Updated: February 25, 2010

Title

Fonts Not Loading

Product

PASSPORT PC to Host, PASSPORT Web to Host

Emulation Types

TN3270, TN5250, VT, SCO ANSI, Wyse 60

Issue

When I launch a PASSPORT session, everything appears to be connected. However, no text appears on the screen. What should I do?

Solution

This generally occurs when the PASSPORT font that you’re using did not get loaded when the session starts. This could happen because your system is running low on resources, or there could be other system problems preventing the font from loading. To correct this, follow the steps below:

For PASSPORT PC to Host:

1. Open the Fonts applet from Windows Control Panel.
2. Select Install New Font from the File menu, then browse to C:\ Program Files\PASSPORT\.
3. Choose Select All and hit OK to install the following PASSPORT fonts:
   
   

For PASSPORT Web to Host:

1. Open the Fonts applet from Windows Control Panel.
2. Select Install New Font from the File menu, then browse to C:\Windows\Downloaded Program Files\.
3. Choose Select All and click OK to install the following PASSPORT fonts:
   
   

More Information

• Since the ActiveX PASSPORT Document is a .cab file, you will not be able to view the PASSPORT font files within Windows Explorer. There are two ways of locating and viewing these fonts:

• 1. Right-click on the PASSPORT Document .cab and click on Properties. Under the Dependency tab, you will find the list of files. You should be able to see that the font files are present:
     
     
  2. You can also view them from the command prompt. Change the working directory to C:\Windows\Downloaded Program Files\ and type in dir pass* to view the contents of the ActiveX PASSPORT Document .cab file:
     
     

• Installing Windows Fonts

Keywords

text, screen, blank, fonts, loading