PASSPORT Knowledge Base
Error Messages

Date Published: September 23, 2002

Date Updated: March 5, 2008

Title

The Page Cannot Be Displayed Error with eCode 403

Product

PASSPORT Web to Host

Emulation Types

TN3270, TN5250, VT, SCO ANSI, Wyse 60

Issue

When trying to launch a PASSPORT Web to Host session, I am getting "The page cannot be displayed" error message with HTTP eCode=403 error code.
 

Solution

This error is generated when access to certain PASSPORT Web to Host files is forbidden for some reason. This could be due to any one of the following:

• 403.1 - Execute access forbidden

• 403.2 - Read access forbidden

• 403.3 - Write access forbidden

• 403.4 - SSL required

• 403.5 - SSL 128 required

• 403.6 - IP address rejected

• 403.7 - Client certificate required

• 403.8 - Site access denied

• 403.9 - Too many users

• 403.10 - Invalid configuration

• 403.11 - Password change

• 403.12 - Mapper denied access

• 403.13 - Client certificate revoked

• 403.14 - Directory listing denied

• 403.15 - Client Access Licenses exceeded

• 403.16 - Client certificate untrusted or invalid

• 403.17 - Client certificate has expired or is not yet valid

More Information

The most common reasons for this to occur on a PASSPORT Web to Host Server are described below:

• 403.9 - Too many users
  This will occur if there are not enough connections available on the PASSPORT Web to Host IIS web site. If you are running Windows 2000 Professional with IIS 5.0 installed as your test server, be aware that you are limited to only 10 simultaneous connections to the web site (Windows 2000 Professional is not supported in production environments). If you are running Windows 2000 Server/Advanced Server with IIS 5.0 installed, please follow the steps below to make sure that you are allowing enough connections to your web site:

• 1. Launch the Internet Information Services program.
  2. Right click on the web site where PASSPORT Web to Host is installed and select Properties.
  3. Under the Connections section on the Web Site tab , increase the number of connections to your web site.

• 403.1 - Execute access forbidden or 403.2 - Read access forbidden
  If increasing the number of connections to the web site does not resolve the issue, then the 403 error may be due to lack of permissions. Be sure the local anonymous user (IUSR_ServerName) has at least Read permission to the Program Files/PASSPORT eClient Admin/ folder, all subfolders and files.

Keywords

error, ecode 403, page cannot be displayed