Passport 32 bit Application Has Encountered A Problem and Needs to Close When Closing a Session in IE7

PASSPORT Knowledge Base
Error Messages

Date Published: March 20, 2009

Title

Product

PASSPORT Web to Host

Emulation Types

TN3270, TN5250, VT, SCO ANSI, Wyse 60

Issue

When closing a session in IE7, I get the following "Passport 32 Bit Application has encountered a problem and needs to close. We are sorry for the inconvenience." error message:

Solution

If you are using a version of PASSPORT Web to Host older than 2004-3722-3, you will need to upgrade to the latest version of PASSPORT Web to Host.

Rocket Software has released a patch for PASSPORT Web to Host Version 2004-3722-3 to ensure compatibility with Internet Explorer version 7.

The patch is available for download here:

http://www.zephyrcorp.com/downloads/patches/w2h_2004-3722-3_IE7_patch.zip

How to Apply the Patch:

This patch must be applied to version 2004-3722-3 of PASSPORT Web to Host only. If this is not done, unpredictable results may occur.

If you have any questions, you can submit a ticket to technical support.

Make sure PASSPORT Web to Host is not running.
Unzip the ZIP file into a directory.
For Windows Server with IIS installation: Copy the Passweb.cab, Passweblite.cab, Ecomes.asp into following directory: C:\Program Files\PASSPORT eClient Admin\Eclient\
For a Java Application Server installation: FTP or copy the Passweb.cab, Passweblite.cab, Ecomes.asp to the location on the web server where these files already reside

More Information

Note: Please note that Rocket Software supports the use of PASSPORT Web to Host with the full production release of Internet Explorer version 7, not with Internet Explorer RC1.
PASSPORT Web to Host versions 2007-1228 and higher are fully compatible with Internet Explorer 7. No patch is necessary.

Keywords

ie, gpf, 32 bit, application error, close, ie7, internet explorer

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