PASSPORT Knowledge Base
Error Messages

Title

The Page Cannot Be Displayed Error with eCode 500

Product

PASSPORT WEB TO HOST

Emulation Types

TN3270, TN5250, VT, SCO ANSI, Wyse 60

Issue

When trying to launch a session from the PASSPORT WEB TO HOST launch page, I am getting "The page cannot be displayed" error message with HTTP eCode=500 error code.
 

Solution

This problem usually occurs because your PASSPORT WEB TO HOST virtual directory (pec or comparable name) in IIS is configured to run without an application name.  Follow the steps below to resolve:

1. Right click on the PASSPORT WEB TO HOST virtual directory (pec or comparable name) in the IIS console and select Properties.

2. Under the Application Settings section in the Virtual Directory tab, click the Create button to create your application name.

3. Click OK to save the settings (the Application name should now be the same as your PASSPORT WEB TO HOST virtual directory name).

4. Access your PASSPORT WEB TO HOST launch page to launch a session.

More Information

• This error may also be seen if the PASSPORT WEB TO HOST main DLL file is missing for some reason. This could be due to the file getting deleted or may have never been copied to the PASSPORT WEB TO HOST Server during setup. Verify that the ECOMES.DLL file resides in the C:\Program Files\PASSPORT eClient Admin\Server\ folder. If the file is missing, you must reinstall PASSPORT WEB TO HOST.
• For IBM WebSphere installations, make sure the WebSphere Application Server (WAS) is installed and configured correctly. You should be able to run the sample servlet applications that come with your WAS installation. If you’re unable to do this, most likely you will not be able to run PASSPORT WEB TO HOST. Refer to your IBM WAS manuals or our QuickStart instruction for more information: http://www.web-terminal-emulator-3270-5250-vt220.com/quickstartos390.htm

Keywords

error, page cannot be displayed, ecode 500 dll, application name, iis, websphere