PASSPORT Knowledge Base
Error Messages

Date Published: November 4, 2008

Title

Error If You Are Viewing This File in Your Browser...

Product

PASSPORT Web to Host

Emulation Types

TN3270, TN5250, VT, SCO ANSI, Wyse 60

Issue

When I start a Web to Host session, I get the following text in the browser window instead of a host session:
 

If you are viewing this file in your browser, there is a problem with your workstation or network preventing the download and/or execution of ActiveX components.  The troubleshooting list below can be used to determine what the problem may be and help resolve the issue:

Check Internet Explorer security setting from Tools®Internet Options®Security tab.

Check with the site administrator to see if a firewall could be preventing the ActiveX component from downloading from the Web to Host server.

If your operating system is Windows NT 4.0 (Workstation or Server), Windows 2000

(Professional, Server or Advanced Server), or Windows XP (Home or Professional), you may need to have your network administrator add your domain account to one of the following local groups:

Check with site administrator to see what version of Internet Information Server (IIS) is running on the Web to Host server.  Web to Host supports version 4.0 and higher. Older versions of IIS did not support ActiveX and therefore cannot handle the downloading of the Web to Host ActiveX control.

[Server Property]

Server_Object=/pecadmin/Ecomes.asp

Code=XXXX-XXXX-XXXX-XXXX

KeepAliveTime=30

Solution

As the above text suggests there are several reasons why this may occur, although Internet Explorer security settings are the most common cause. Another common scenario is where users are directed to a shortcut or URL which points directly to the PASSPORT Web to Host Active Document (Ecomes.zwh). If all the items in the above checklist have been checked and this problem still occurs then this is most likely the cause. If users are starting a session by clicking on a link or shortcut make sure Ecomes.zwh is changed to Ecomes.asp to prevent this issue. The ASP page contains code, which initiates the ActiveX client download and checks the Web to Host version.

More Information

Keywords

ActiveX, browser, download, security, Internet, Explorer, workstation, problem, components, preventing, viewing