PASSPORT Knowledge Base
Error Messages

Date Published: April 16, 2004
Date Updated: March 5, 2008

Title

Passport 32 bit Application Has Encountered A Problem and Needs to Close While Customizing Keyboard

Product

PASSPORT Web to Host

Emulation Types

TN3270, TN5250, VT, SCO ANSI, Wyse 60

Issue

When attempting to customize my keyboard, I get the following "Passport 32 Bit Application has encountered a problem and needs to close. We are sorry for the inconvenience." error message:

 

Solution

This will occur when the workstation receiving the error has been upgraded to a newer version of PASSPORT Web to Host, then connects to a server with an older version of the software installed. Even if the ActiveX component has been removed and re-downloaded, this will still occur. This happens if the keyboard DLL for PASSPORT does not get removed, which causes a version mismatch. This has been fixed in PASSPORT Web to Host version 2004-227.

More Information

Keywords

ie, gpf, 32 bit, application error, close